Last updated: [01 September 2026]
We respect the trust you place in GymApe (gymape.co.in). We are committed to protecting all information that you share with us. We maintain high standards for secure transactions and customer information privacy, and we follow procedures designed to protect the confidentiality, security, and integrity of data stored on our systems.
Throughout this Privacy Policy, “website” means gymape.co.in, and “you” means any person submitting data to us, our agents, or this website.
1. Information We Collect Automatically
If you simply browse our website, we automatically collect the following non-personally-identifying information:
- The numeric IP address from which you access the site
- The type of browser and operating system used
- The date and time you access the site
- The pages you visit, including graphics and documents you download
- If you arrived from another website, the address of that website
We use this information to make our website more useful to visitors.
2. Cookies
We use cookies to enhance your shopping experience and avoid repeated logins. A cookie is a small text file placed on your device to collect information about your activity on the site. Cookies help us understand which pages are useful to visitors. A cookie does not give us access to your device or any information beyond what you choose to share.
We use the following categories of cookies:
- Essential cookies – required for core site functions (cart, checkout, login)
- Analytics cookies – help us understand site usage
- Marketing cookies – used for personalized offers and remarketing
You can accept or decline cookies through your browser settings. Declining cookies may limit some site functionality. Cookies used on this site do not store personally identifiable information.
3. Information You Provide to Us
You may choose to provide additional information, including:
- Email address and password when you create an account
- Name, phone number, email, billing, and shipping addresses before your first purchase
- Payment details (processed securely by our payment partners) necessary to fulfill your order
- Content you submit voluntarily, such as reviews, chat messages, or newsletter sign-ups
We collect Personal Information only to operate our business and to deliver and improve our services. We do not sell your Personal Information to any third party.
4. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Resolve disputes and troubleshoot problems
- Communicate order updates, offers, and promotions (you can opt out at any time)
- Detect and prevent fraud and abuse
- Improve our website and services
- Comply with legal obligations
We may disclose personal information if required by law, or in the good-faith belief that disclosure is necessary to comply with a legal process, enforce our Terms of Service, or protect the rights, property, or safety of our users or the public.
5. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, including order history, tax, and legal record-keeping requirements (typically up to [X years] after your last transaction, unless a longer period is required by law). You may request deletion of your account data at any time, subject to legal retention requirements.
6. Sharing With Third Parties
We work with third-party service providers to operate our website, including hosting providers, payment gateways, courier partners, email/SMS providers, and analytics tools. These providers only receive the information necessary to perform their function and are not permitted to use it for any other purpose. We are not responsible for the privacy practices of independent third-party sites we may link to.
We may transfer our databases containing your personal information if we sell our business, in whole or in part.
7. Security
We take data security seriously. We use industry-standard measures, including SSL encryption for transactions, to protect your information. Your account is password-protected. Content you post in public areas (reviews, forums, comments) is not considered confidential and is not covered by this Privacy Policy.
8. Your Rights
If you are an Indian resident, under the Digital Personal Data Protection Act, 2023 (DPDP Act), you have the right to:
- Access the personal data we hold about you
- Request correction or updating of inaccurate data
- Request erasure of your data (subject to legal retention requirements)
- Withdraw consent for processing where consent is the basis for processing
- Lodge a grievance with our Grievance Officer (details below)
If you are a resident of the European Economic Area (EEA), you have the right to access, correct, update, or delete your personal information. We process EEA residents’ data to fulfill contracts (such as orders) or to pursue legitimate business interests. Your information may be transferred outside Europe, including to India, for processing.
9. Grievance Officer
In accordance with applicable Indian law, our Grievance Officer can be contacted for any complaints or concerns regarding this Privacy Policy or the handling of your personal data:
- Email: Care@gymape.co.in
- Address: R no 140, Highway Apartments, Mumbai 400023, India
We aim to acknowledge grievances within 48 hours and resolve them within 30 days.
10. Contact Us
For any privacy-related questions, please contact us at care@gymape.co.in or call +91 9137603197.
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last updated” date.