Last updated: [01 September 2026]
At GymApe, we want you to love what you order. If you’re not satisfied, here’s exactly how returns, exchanges, and refunds work.
Domestic Orders (Within India)
Return Window
You may request a return or exchange within 7 days of the delivery date.
Eligibility
- Each order is eligible for one exchange or one return. Products that have already been exchanged once are not eligible for a further exchange or return.
- Items must be unused, unwashed, and returned with original tags and packaging.
Exceptions (Non-Returnable Items)
The following items cannot be returned or exchanged, for hygiene and safety reasons:
- Innerwear — not eligible for return or exchange under any circumstances.
- Items marked “Final Sale” on the product page at the time of purchase.
If a product carries a different return policy for any reason (for example, a limited promotional item), this will be clearly stated on that specific product’s page at the time of purchase — never only in general terms.
How to Initiate a Return or Exchange
- Email care@gymape.co.in with your order number and reason for return within 7 days of delivery.
- We will confirm eligibility and arrange a reverse pickup, where available in your pin code.
- Reverse pickup will be attempted up to twice. If unsuccessful, or if reverse pickup isn’t available in your area, you will be asked to ship the item back to us via a reliable courier.
- Return shipping costs for standard (non-defective) returns and exchanges are the customer’s responsibility, whether via reverse pickup or self-courier.
- Once we receive and inspect the returned item, we will process your exchange or refund.
Refunds
- Refunds are processed within 10 business days of us receiving and inspecting the returned item.
- Refunds are issued to your original payment method, except:
- Cash on Delivery (COD) orders are refunded via bank transfer or store credit (please share your bank details when requested).
- Discount coupon amounts are non-refundable.
- Restocking fee 3% payment processing fee is deducted from the refund amount.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, contact us at care@gymape.co.in within 7 days of delivery with an unboxing video of the parcel. We will arrange a free replacement, exchange, or full refund — this is covered regardless of the exceptions above.
We currently ship and sell only within India.
Cancellations
Orders can be cancelled within 12 hours of placing them — see our Terms of Service for details. Cancellation requests after dispatch will be treated as a return once the item is delivered.
Contact Us
For any return, exchange, or refund request, contact us at:
- Email: care@gymape.co.in
- Phone: +91 9137603197
By making a purchase with GymApe, you agree to the terms outlined in this Return and Refund Policy.